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Objective

This award recognises excellence in customer service. It allows us to reward staff, management and businesses who are doing a great job. Therefore we will seek out those companies and service providers in the Public, Private and Voluntary sectors who are performing at or aiming for excellence in customer service.

 

Criteria

  • Innovation in products and/or services that demonstrate improved customer satisfaction and levels of usage which led to improved business performance.
  • Benefits generated by the business for the wider community, locally, and/or regionally, and/or county-wide.
  • Results of collaborative effort undertaken with other County Wexford businesses and/or organisations to improve overall customer service experience and overall Wexford brand.
  • Evidence of a recognised and approved quality system (where relevant) & demonstration of consistent delivery of product /service and monitoring of customer feedback.
  • Investment in staff learning & development in relation to the provision of consistent delivery of good customer service and employee expertise / growth.
  • Investment in Workforce/Employee Wellbeing and the impact of the initiative on the business.
  • Innovative marketing both online and offline, including web and social media to enhance the customer service experience which in turn leads to:-
    • Having a customer service standards model in place with measurement/review of consistent delivery.
    • Complaints measurement system/customer feedback streams and handling of same.
  • How businesses integrate environmental concerns into their operations through their engagement with customers, suppliers, employees and local communities, is fundamental to the sustainability of their business. ALL applicants should be cognisant of this practice and should incorporate evidence of their own efforts in terms of sustainability.  The awards will take into consideration the green credentials of all entries, across all categories.

Please Note – Financial details will be requested at time of interview


Company/Individual Information

Note – please use company name you wish to be used in publicity

Give clear and concise information in each of the following areas. This criterion has been agreed by the Judges and will form the basis of the interview process.

Innovative marketing both online and offline, including web and social media to enhance the customer serivce experience which in turn leads to:-

I hereby consent, if I am selected as a Wexford Business Awards shortlisted applicant or winner, to the release and use of my name, business name, and photographs, which may be taken of me, and I agree that no compensation shall be due to me or my company for such usage. However, all competitive and financial information shall remain confidential unless I give express written approval for its release. Furthermore, I confirm that the information provided to and with this application is true and complete to the best of my knowledge and belief. I acknowledge that whilst every care has been taken to ensure that advice/feedback given on this programme is correct, neither Wexford Chamber nor our sponsors will accept any responsibility for loss, damage, etc., arising from or occasioned by the implementation of such advice
Completed application forms must be submitted online by 5 pm on THURSDAY 6th April 2017

An independent judging panel will review all applications received. Shortlisted applicants will be contacted on Wednesday 12th April 2017 and Thursday 13th April 2017 and ALL SUCCESSFUL APPLICANTS MUST BE AVAILABLE FOR INTERVIEW ON MONDAY 24TH APRIL – time and venue will be advised. Phone Interviews are NOT an option.

Wexford Business Awards Gala Ceremony
Friday, 26th May 2017 | Clayton Whites Hotel, Abbey Street, Wexford
Wine/Canapé Reception 6.45 pm sharp
Seated promptly 7.30 pm
MC: Hector Ó hEochagáin
Music: Corner Boy
Dress Black Tie
Tickets €95.00 plus VAT each
Corporate Tables of 10 €855 plus VAT

Applications now closed, shortlists will be announced on Wednesday 12th.