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Objective
This award recognises businesses that provide a range of best-in-class products or services, are outstanding in their field, and enhance the professional and/or personal lives of their customers/clients.
Criteria:
- Innovation in delivery of your service
- Demonstrate excellence in customer service
- Sustainability practices employed
Questions:
- Briefly describe your business, including your vision, and business strategy.
- What is unique about your brand? How do you add value to your business performance, productivity, customer engagement, or customer satisfaction?
- How do you ensure a high standard of consistent delivery of your product or service to customers/clients. How do you monitor customer feedback?
- Were your performance targets met in 2023? How did you measure this? Did you achieve any expansion/development plans?
- Give two examples of sales/marketing activities you undertook in 2023. How did you measure success in these initiatives?
- Outline any sustainable practices your business implemented in the past year.
The above will be assessed in the context of the size and resources of the business.
Please note: Financial details will be requested at time of interview, and entrepreneurial characteristics with dynamic and measurable systems in place, to monitor performance, financial controls, marketing and sales growth will be taken into account.